Britanic Maritime Ltd (BML) is soliciting proposals for professional services from qualified travel agencies in response to this Request for Proposal (RFP) for travel services.

BML hereby invites you to submit a Proposal to this Request for Proposal (RFP).
Please submit any questions you have regarding the specifications by May 30, 2018, by 1700hrs p.m. You may email your questions to: admin@britanicmaritime.com

Bid proposal due by 1700hrs of June 01, 2018.

BML looks forward to receiving your Proposal. We appreciate your interest in BML’s
procurement opportunities.

Sincerely,
Jesse Nwaigwe
Admin/Contracts Compliance Officer

Purpose

BML is interested in receiving pricing for travel management services included in this RFP and is requesting proposals from qualified travel management services. The Tribe requests that all agencies examine the specific requirements contained in this RFP and prepare your responses pursuant to the terms of this RFP. BML is soliciting proposals for information relative to cost, service delivery and methodology.

Background

BML is a Registered Nigerian Company providing services in the Shipping, Maritime and offshore industry. Its key areas of service are Project management, Maritime Security, offshore support and project management.

BML main operation bases are Port Harcourt and Lagos Nigeria. Specific to this RFP, BML carries out movement of personnel within and outside Nigeria by air transport.

Process and Timeline

The following dates are set for information and planning purposes. The term COB means 5:00 p.m. Pacific Standard Time (PST). The Tribe reserves the right during this procurement to change any of the dates. If changes are made, the Tribe will contact the Bidders.

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Questions and Answers

All questions must be submitted in writing by email: admin@britanicmaritime.com on May 30, 2018, by 5:00 p.m. Questions submitted to BML after this period will only be answered if BM determines the question is critical to the success of the RFP process.
Responses to all questions may be circulated to all Bidders.

Contact Information

The following designated contact should be used for all queries relating to the RFP.

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Right to Reject Proposals

Issuance of this RFP in no way constitutes a commitment by BML. BML reserves the right to reject any or all proposals or portions of proposals received in response to this RFP, to request modification or clarification of any part of a proposal, or to cancel this RFP if it is in the best interest of BML to do so. BML may reject any proposal if it is considered incomplete, conditional, contains irregularities, or does not meet qualifications, requirements or specifications. Failure to furnish all information may disqualify the proposal.

Ownership of Proposals

Proposals and any other materials submitted to BML in response to this RFP will become the exclusive property of BML upon receipt and will not be returned.
BML is not liable for any costs incurred by bidders as a result of responding to this RFP.

Services Required

BML is looking for a travel management agency to provide the following services:

  1. Ability to provide the best option and prices

    • Provide best overall solution to travel needs

    • Offer should be very competitive technically and financially

    • Give discounts ( re-repeat booking or bulk discounts)

    • Ability to provide multiple/various quotes on ticketing

    • Assistance in proposal development (re ticket costs, etc.)

    • Ability to provide tiered services

  2.  Saving Money

    • Value (recommend relevant offerings and provide cost saving

    strategies)

    • Savings on hotels, rental car, etc., worldwide

  3.  Should be able to deliver the following services:

    • Make bookings on the shortest notice

    • 24/7 service worldwide

    • Team reached at all times through popular communication methods (email, chats, internet, phone, etc.)

    • Visa and other documentation services

    • Layover day-room bookings

  4. Product Knowledge

    • Accreditation

    • Well versed with the industry to offer the best advice of what to book and where

    • Customer support department well versed with its operations and industry

  5.  Saving Time

    • Go to agent for the right decisions at the right time. In other words, we don’t have to do the legwork for the agent!

  6. Good Reputation

    • Quality assurance

    • Billing done in timely manner to give customer to pay

    • Invoicing as main source of payment instead of company credit card payment only

Request for Proposal Questions

Below are questions to be included in your proposal submission. Please clearly reference the questions in your submission.

       Agency Profile

  1. Describe your agency experience servicing non-profit and/or tribal organizations and submit all licenses and approvals.

  2. Describe your agency experience servicing clients required to comply with Nigerian travel regulations.

  3. What are the standard days/hours of operation of your agency?

  4. Describe your 24-hour emergency service and your ability to assist travellers nationally or globally.

  5. Is your emergency service guaranteed? If so, how?

       

      Savings

  1. Describe how your agency can deliver incremental savings beyond

    transaction fee savings.

  2. Describe your corporate or government hotel program.

  3. Describe your ability to management unused ticket inventories for both traditional and online transactions.

      Services

  1. List the primary individual(s) who will be responsible for managing the BML’s account.

  2. How will your agency compile and maintain profiles for BML’s travellers?

  3. How does your agency handle the issuance of paper tickets (when needed/requested)?

  4. How will you inform BML of breaking industry news, security advisories and market updates?

  5. What is the process of resolving customer service issues?

  6.  As a travel agency, are you able to provide all of these services: air, hotel, visa, car, train, other?

  7. What additional services and benefits is your agency able to provide?

 

       Reservation Process

  1. What systems/procedures/tools are in place to streamline the telephone reservation process and reduce handling time?

  2.  What is the process for traveller profile maintenance particularly when changes are made via telephone, email and/or the web?

  3. Describe your ability to provide special airline, car and hotel services for travellers, including seat clearance in preferred seating areas, automated frequent flyer upgrade processing and upgrades on selected vendors.

  4. Describe preferred vendor relations for airline, car and hotel agreements providing an overview of existing preferred vendor programs.

       Billing

  1. Does your agency offer a central billing option? If so, describe your ability to reconcile centrally-billed charges.

  2. Does your agency offer an automated system to allocate transactions fees to company department/projects?

  3. What are your agency payment invoice terms?

 

Response Format

Each Proposal should provide a straightforward, concise description of the agency’s ability to meet the requirements of this RFP. Proposals should not contain unsolicited, extraneous or duplicative information. Proposals must be based solely on the requirements contained in this RFP.
Agency must submit one electronic version of the proposal to Jesse Nwaigwe. admin/Contracts Compliance Officer, email: admin@britanicmaritime.com